Help & Error Codes Guide

Helix includes a built-in help system with feature guides and a searchable error code reference. Access it from the Help link in the sidebar.

Help Hub

Help hub page showing the two category tiles: Guides and Errors

The Help page provides two main sections:

Guides — Step-by-step documentation for all major features
Errors — Searchable error code reference with descriptions and resolution steps

Guides page showing the list of available guides

The Guides section provides in-app documentation covering:

Guide	Description
Getting Started	Platform overview, CAN bus basics, and first steps
Dashboards	Dashboard layout, toolbar controls, and widget grid
Agents	Automated CAN message transmission
DBC Manager	CAN database file management
Logger	Data recording, export, and storage management
Plugins	Loading, managing, and configuring plugins
Settings	Device and application settings

Click any guide to open its full documentation within the app.

Error codes page showing search bar, filter dropdowns, and grouped error list

The Error Codes page provides a searchable reference for all system error codes. Each error is documented with its cause and resolution steps.

Errors are grouped by category in the default view. Use the toolbar to narrow results:

Search — Filter by error code number, name, or description
Category filter — Show errors from a specific subsystem (e.g., CAN, Logger, System)
Severity filter — Filter by Critical, Error, Warning, or Info

The total error count is displayed below the filters.

Error detail page showing code, severity badge, description, causes, and fix steps

Click any error to view its full detail page:

Section	Description
Error Code	Numeric code with hexadecimal format
Severity	Critical (red), Error (orange), Warning (yellow), or Info (blue) badge
Category	Subsystem the error belongs to
What This Means	Explanation of the error condition
Common Causes	List of typical reasons the error occurs
How to Fix	Recommended resolution steps
Troubleshooting Steps	Ordered list of diagnostic actions to take

If the error persists after following the resolution steps, a "Still experiencing issues?" section provides guidance on contacting support.

The help system is also accessible from:

Problems tab — System errors in the Console Panel include Help links that navigate directly to the relevant error detail page
Error dropdown — The error dropdown in the header toolbar shows active errors with links to help articles