GQA
Back
GQA

Terms of Service

Last updated: March 2025

1. Introduction

Welcome to the Customer Portal operated by Gothenburg Quantum Analytics AB ("GQA", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our Customer Portal, including any associated services, features, and content.

By creating an account or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Definitions

  • "Portal" refers to the Customer Portal web application and associated services.
  • "User" refers to any individual who creates an account and uses the Portal.
  • "Hardware" or "Device" refers to physical hardware products purchased from GQA.
  • "Digital Product" refers to plugins, software, and other downloadable content available through the Portal.
  • "Subscription" refers to recurring paid access to premium features and digital products.
  • "Organization" refers to a team or company account that allows multiple users to share resources, subscriptions, and hardware under a common entity.
  • "Pre-Order" refers to a purchase of a product that has not yet been released or fulfilled.
  • "Content" refers to any information, data, or materials submitted through the Portal.

3. Account Registration

3.1 Eligibility

You must be at least 16 years old to create an account and use our services. By registering, you represent that you meet this age requirement.

3.2 Account Security

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You agree to:

  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access
  • Not share your account with others

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

4. Use of Services

4.1 Permitted Use

You may use the Portal to:

  • Browse and purchase hardware and digital products
  • Register and manage your GQA devices
  • Access and download purchased digital products
  • Subscribe to and manage subscription plans
  • Manage API keys for device authentication
  • Create and manage organizations, invite team members, and share resources
  • Make purchases as a guest without creating an account
  • Submit and track support requests and warranty claims
  • Update your account settings and preferences

4.2 Prohibited Use

You agree not to:

  • Use the Portal for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Portal's operation
  • Reverse engineer, decompile, or disassemble any software
  • Share, resell, or redistribute purchased digital products without authorization
  • Use automated scripts or bots to access the Portal
  • Impersonate another person or entity
  • Submit false or misleading information

5. Purchases and Licenses

5.1 Device Purchases

Hardware devices are purchased through our authorized sales channels or the online store. Device registration in the Portal requires valid proof of purchase and serial number verification.

5.2 Digital Product Licenses

Digital products (plugins, software, and other downloadable content) are licensed, not sold. Upon valid purchase or redemption, you receive a non-exclusive, non-transferable license to use the product according to its specific license terms.

5.3 API Keys

API keys generated through the Portal are for your personal use only. You are responsible for keeping your API keys secure and must not share them with third parties.

5.4 Promotional Codes

Promotional codes ("promo codes") may be offered from time to time and are subject to the following conditions:

  • Promo codes are non-transferable and may not be resold
  • Only one promo code may be applied per order unless otherwise stated
  • Promo codes may have expiration dates, minimum purchase requirements, or usage limits
  • We reserve the right to cancel or modify promotional offers at any time
  • Promo codes cannot be applied retroactively to completed orders
  • Abuse of promotional codes may result in order cancellation or account suspension

5.5 Pre-Orders

Certain products may be available for pre-order before their official release. By placing a pre-order:

  • You will be charged at the time of placing the pre-order unless otherwise stated
  • The estimated release date is provided as a guideline and may be subject to change
  • We will notify you of any significant delays to estimated release dates
  • You may cancel a pre-order for a full refund at any time before the product has been released and fulfilled
  • Once the product is released and fulfilled, standard refund policies apply

5.6 Guest Purchases

You may make purchases without creating an account. Guest purchases are subject to the same terms as registered user purchases. A temporary session will be created to process your order. If you later create an account with the same email address, your order history may be linked to your new account.

6. Payment Processing

6.1 Payment Provider

All payment transactions are processed by Stripe, Inc. ("Stripe"), a third-party payment processor. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy.

6.2 Payment Information

We do not store your full credit card number, CVV, or other sensitive payment details. This information is collected and processed directly by Stripe. We receive and store only:

  • A unique customer identifier for payment tracking
  • Billing address (for order fulfillment and tax purposes)
  • Transaction records (order amounts, dates, and status)

6.3 Currency

Prices may be displayed in your local currency based on your location or preference. All transactions are processed in the currency shown at checkout. Exchange rates are determined at the time of purchase and are displayed before payment. You are responsible for any additional currency conversion fees charged by your bank or payment provider.

6.4 Taxes

Prices may be exclusive of applicable taxes. Any applicable sales tax, VAT, or other taxes will be calculated and displayed at checkout based on your billing address.

7. Subscriptions

7.1 Subscription Plans

We offer subscription-based access to certain features and digital products. Subscription plans vary by tier level and may include different features, support priority levels, and access to specific digital products.

7.2 Billing Cycle

Subscriptions are billed on a recurring basis according to the billing interval you select:

  • Monthly billing: You will be charged on the same date each month
  • Yearly billing: You will be charged on the same date each year

Your subscription will automatically renew at the end of each billing period unless cancelled.

7.3 Automatic Renewal

By subscribing, you authorize us to charge your payment method automatically at the start of each billing period until you cancel. You will receive a reminder email before each renewal. It is your responsibility to ensure your payment information is current.

7.4 Price Changes

We may change subscription prices from time to time. If we increase prices, we will notify you at least 30 days before the change takes effect. Continued use of the subscription after the price change constitutes acceptance of the new price.

7.5 Failed Payments

If a payment fails, we will:

  • Notify you by email of the failed payment
  • Attempt to charge your payment method again over the following days
  • Provide a grace period (typically 7 days, depending on your plan) during which you retain access while resolving the payment issue

If payment is not resolved within the grace period, your subscription will be suspended and access to subscription benefits will be revoked.

7.6 Cancellation

You may cancel your subscription at any time through your Account Settings. Upon cancellation:

  • You will retain access to subscription benefits until the end of your current billing period
  • No further charges will be made after cancellation
  • Unused time is not refunded unless required by applicable law
  • You may optionally provide a cancellation reason to help us improve our services

7.7 Plan Changes

You may upgrade or downgrade your subscription plan at any time:

  • Upgrades: Take effect immediately. You will be charged a prorated amount for the remainder of your current billing period.
  • Downgrades: Take effect at the end of your current billing period. You retain access to your current tier until then.
  • Billing interval changes: Changes between monthly and yearly billing take effect at the end of your current billing period.

7.8 Subscription Access

Subscription benefits may include:

  • Access to tier-specific digital products and downloads
  • Priority customer support with guaranteed response times
  • Additional features as specified in the plan description

Access to subscription-only digital products requires an active subscription at the appropriate tier level. If your subscription lapses, access to these products will be revoked until your subscription is renewed.

8. Refunds

8.1 Digital Product Refunds

Due to the nature of digital products, refunds are generally not available once a product has been downloaded or accessed. However, we may offer refunds at our discretion in the following circumstances:

  • Technical issues that prevent the product from functioning as described
  • Accidental duplicate purchases
  • Product significantly not as described

8.2 Subscription Refunds

Subscription fees are generally non-refundable. Exceptions may be made:

  • Within 14 days of initial subscription purchase if you have not substantially used the service
  • For billing errors or unauthorized charges
  • As required by applicable consumer protection laws

8.3 Hardware Refunds

Hardware product refunds are subject to our Return Policy. Generally:

  • Unused, unopened hardware may be returned within 30 days of delivery
  • Defective hardware is covered under our Warranty Policy (see Section 9)
  • Return shipping costs may apply unless the return is due to our error

8.4 Refund Process

To request a refund:

  • Contact our support team through the Portal's support ticket system
  • Include your order number and reason for the refund request
  • Allow up to 10 business days for refund processing

Approved refunds will be credited to your original payment method. Depending on your bank, it may take 5-10 additional business days for the refund to appear on your statement.

8.5 Effect of Refunds

Upon refund of a digital product or subscription:

  • Your entitlement to the refunded product will be revoked
  • Access to associated downloads and features will be terminated
  • Any API keys generated for the product may be deactivated

9. Hardware Warranty

9.1 Warranty Coverage

GQA hardware products are covered by a limited warranty against defects in materials and workmanship. The warranty period begins on the date of shipment and lasts for the duration specified for your product (typically 24 months, unless otherwise stated).

9.2 What Is Covered

During the warranty period, we will repair or replace, at our discretion, any hardware that fails due to:

  • Manufacturing defects
  • Component failure under normal use
  • Defects in materials

9.3 What Is NOT Covered

The warranty does not cover:

  • Damage from misuse, abuse, or neglect
  • Damage from unauthorized modifications or repairs
  • Damage from accidents, including liquid damage
  • Normal wear and tear
  • Cosmetic damage that does not affect functionality
  • Damage from use with incompatible equipment or software
  • Damage from power surges or improper electrical supply

9.4 Warranty Claims

To make a warranty claim:

  • Submit a warranty claim through your Account page in the Portal
  • Provide a description of the issue and any relevant photos or documentation
  • Include your device serial number and proof of purchase
  • We will review your claim and respond within 5 business days

If the claim is approved, we will provide instructions for returning the device. We cover return shipping costs for valid warranty claims.

9.5 Warranty Limitations

The warranty is limited to repair or replacement of the defective product. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from hardware defects.

9.6 Warranty Transfer

The warranty is tied to the original purchaser and is not transferable unless the device is properly transferred through the Portal's device transfer process.

10. Intellectual Property

10.1 Our Rights

The Portal, including its design, features, and content, is owned by GQA and protected by intellectual property laws. All rights not expressly granted are reserved.

10.2 Your Content

You retain ownership of content you submit through the Portal (such as support messages). By submitting content, you grant us a license to use it for providing our services.

11. Support Services

We provide customer support through the Portal's ticketing system. Response times may vary based on ticket volume, complexity, and your subscription tier.

Support is provided for:

  • Device registration and setup issues
  • Digital product activation and usage questions
  • Account, billing, and subscription inquiries
  • Technical troubleshooting
  • Warranty claims

Subscription holders may receive priority support with guaranteed response times as specified in their plan.

12. Organizations

12.1 Creating and Managing Organizations

You may create an organization to manage team access to devices, subscriptions, and resources. The user who creates an organization is the initial owner and is responsible for managing the organization's settings, members, and billing.

12.2 Roles and Responsibilities

Organizations support multiple roles (e.g., owner, admin, member) with varying levels of access and control. Organization owners and admins are responsible for:

  • Managing member invitations, roles, and access
  • Ensuring organization billing information is accurate and up to date
  • Managing organization-level API keys and their proper use
  • Overseeing hardware registered to the organization

12.3 Organization Subscriptions

Organizations may subscribe to seat-based plans. Seat-based subscriptions are billed per allocated seat. Organization admins are responsible for managing seat allocations. The same subscription terms in Section 7 apply to organization subscriptions.

12.4 Organization Hardware

Hardware devices may be registered to an organization. Organization admins may assign and revoke device access for members. Warranty coverage for organization-registered devices follows the same terms as individual hardware (Section 9).

12.5 Leaving or Dissolving an Organization

Members may leave an organization at any time. When an organization is dissolved, all associated resources, subscriptions, and hardware registrations will be handled according to the organization owner's instructions. Active subscriptions should be cancelled before dissolution.

13. Service Availability

We strive to maintain high availability of the Portal but do not guarantee uninterrupted access. The Portal may be temporarily unavailable due to:

  • Scheduled maintenance
  • System updates and improvements
  • Circumstances beyond our control

We will make reasonable efforts to provide advance notice of planned maintenance.

14. Limitation of Liability

To the maximum extent permitted by law:

  • The Portal is provided "as is" without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless GQA and its officers, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Portal.

16. Account Termination

16.1 By You

You may delete your account at any time through the Account Settings page. Upon deletion, your personal data will be permanently removed in accordance with our Privacy Policy.

16.2 By Us

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activities
  • Abuse our support services
  • Attempt to compromise our systems

We will provide notice before termination unless immediate action is required for security reasons.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting a notice on the Portal or sending an email. Continued use after changes take effect constitutes acceptance of the new Terms.

18. Governing Law

These Terms are governed by the laws of Sweden. Any disputes shall be resolved in the courts of Gothenburg, Sweden, unless otherwise required by applicable consumer protection laws.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

20. Contact Information

If you have questions about these Terms, please contact us:

  • Company: Gothenburg Quantum Analytics AB
  • Address: Alingsåsvägen 20, 449 50 Alafors, Sweden
  • Email: [email protected]